When App.net became a thing last summer, everyone thought it was a Twitter clone. That’s a huge marketing problem because most people in the startup community still don’t understand that App.net is offering a development platform for social products, one that comes with a clear business model that foregoes advertising, an active community of users, and exciting implications for improved UX across the app ecosystem.
Design ahead of the product development curve; seek out people to brainstorm with; get critical feedback on even the smallest changes from the rest of your design team; when you give feedback, honor the golden rule; find a mentor that will help you refine your process, and other thoughts on how you can be a better employee and designer.
An important skill that you don't learn in design school, and that you won't necessarily learn at your first or second job, is how designing ahead of the traditional product development lifecycle can transform your organization into one that is driven by user experience and positions your UX team as leaders of innovation.
I received an email last week from someone who is working to build a pick up sports app for the Indian market, with a "clearly defined business model". In this post, I provide my current thinking on how to focus, start small, and find a revenue source.
I recently received an email from Chris, who read How to get a UX job and what it's like and had questions about how to make a career change into UX. My advice: you don't need a special degree; you do need a thoughtfully-designed portfolio; make up your own projects if you have to; you should only teach yourself code if it interests you.
Companies are increasingly communicating to more customers in real-time, and quickly moving toward an interactive one-to-one, rather than, one-to-many communication model, meaning there they are in conversation and that there is an "us" (the company) and "you" (the consumer). Interface and product communications should reflect that. However, this rule does not apply to products used primarily as tools.
There's currently an opportunity for creating a better way to help people play pickup games—one that brings together people who typically play pickup anyway, and who would play more often if knowing about the pickup games in their area was made easier. In this post I outline the opportunity, apps currently tackling this problem, the problems with those apps, and what an improved pickup app UX could be like.
I received another email this week from Meghann, a junior UX designer, who wrote me asking whether pursuing a master's in HCI would help her get better job opportunities or a higher salary. I told her, in short, yes. But also that a grad program is a time for reflection and self-motivated projects, that a good internship during the program is critical, that many leading designers have their master's, and above all, your portfolio is most important.
Last week I received an email from a graduating high school student who is going to college in the fall and thinking about a career in UX and product design. My response explains what my experience has been like working as a UX designer, what different kinds of opportunities there are in the field, what to study in college, and how to prepare for finding a job.
I worked with the team at Mule Design, Phase2 Technology, and the project team at The Open Society Foundations to redesign soros.org. The two major goals included communicating the principles of an open society to multiple audiences and raising awareness in government, nonprofit, and local communities about valuable, under-resources causes and issues.
Two recent articles on UX Matters, one on Agile UX, the other on UX and front-end development, have reinforced my thoughts on how product teams can improve requirements definition, and how adding a front-end developer to the UX team can help ease the transition between product vision and implementation.
The most important lesson I learned this past year is that when I don't understand something, I need to ask questions. I've found that overcoming any embarrassment, shame, pride, or ego, and pushing myself to ask seemingly ignorant or naive questions is actually my responsibility as a professional.
Design Education is a series of interviews that explore the expectations and experiences of today’s designers. Ethan Resnick studies design with a focus on systems at New York University’s Gallatin School of Individualized Study, and has worked with design legend Khoi Vinh and big names like 20th Century Fox.
Ben Blumenfeld contributes his thoughts to our exploration of expectations and experiences about design education. Ben managed part of the design team at Facebook for 2 years and recently moved back into a lead lead role.
In the first interview of this series, I interviewed Nathan Shedroff, an educator and design professional about the expectations and experiences surrounding design education. Now, I welcome the thoughts of Dina Ravvin, a fourth-year design student at The Cooper Union and an aspiring art director who has learned the importance of perfecting process before the outcome.
Coming to the Bay Area not long after graduation, I met many young and highly successful designers both with and without college degrees. I’ve heard some people say that it’s hard to find a ‘good’ designer. That me to wonder what they mean by ‘good’ designer and how much of a role, if any, formal education plays into that. My first interview on design education is with Nathan Shedroff, both a design professional and a design educator.
Structure is how elements and components of an interface are grouped, defines relationships between those elements and components, and is the domain of information architecture. Layout is concerned with emphasis, proportions, and placement and is the domain of the visual designer.
As a designer who produces wireframes on a regular basis, I’ve experienced confusion about how design decisions are to be documented. I would like to share some clarity I now have on this issue by discussing how progressive stages of design thinking can be captured by different degrees of wireframing. From low-fidelity, in which it’s about sketching some boxes and writing down the goals of those boxes, to high-fidelity, in which interface and functionality are diagrammed and annotated for designers and developers to create comps and prototypes. High-fidelity wireframes are optimally created through collaboration with visual designers and developers.
Becoming a better designer is a lot like becoming a better soccer player. You have to play a lot. If you don’t play you don’t gain experience, you don’t train your muscle memory, and you don’t get better. But you can only go so far on your own. Young players who become excellent get better from playing and being coached. Becoming a better designer requires you to work with clients and be mentored along the way.
Framed in the context of the web, UD is concerned with people’s capacity to access content when, where, and in what format they need it. I drafted this review of Wendy Chrisholm and Matt May's book in July 2009 for submission to Technical Communication.
This book by industry experts stresses the importance of semantic, well-structured HTML to provide good hooks for your CSS and clearly lays out the fundamentals of CSS syntax. This book review was published in the February 2011 edition of Technical Communication.
Part of a series on how the principles of rhetoric might apply to web design, I use Facebook interactions as examples of how thoughtfully crafted messages offered up at the right time can improve the user experience.
Originally posted on the Mule Blog: At Mule, we want to do thinking and design work together, so that afterward our IAs can document the decisions that come from discussion, whether through site maps, concept models, user flows, or wireframes.
Constraints give us focus. In graphic design, we use grids as an instrument for ordering text and images on the page and screen. Similarly, rhetoric, the art of using language to communicate effectively and persuasively, offers constraints to help us focus on designing information that effectively communicates to our users.
The mobile market is more competitive than ever and smartphones and tablets are becoming pervasive. It's past time we start thinking strategically about mobile web design; we need to be aware of how a site behaves on mobile devices, and determine whether users need a mobile-optimized site, a web app, or a native app.